Hotel Management

 

We take a pro-active hands-on approach that implements solid hotel management practices, best in business accounting reporting, second to none sales and marketing programs and sound operational systems.

 

Whether involved early in the hotel development process, or later, to turn around the performance of an existing hotel, Riyada International Hotels & Resorts delivers both top-line market visibility and tangible bottom line results through the implementation of industry leading management practices.

I. Human Resources
Recognizing our employees as the key to our success, Riyada International Hotels & Resorts Human Resources strategy revolves around achieving the objective of becoming “the preferred employer within the hospitality industry”.

Our dedicated Human Resources Team will be responsible for determining and implementing all employment policies (including salaries, wages, fringe benefits and other compensation, the recruitment, hiring, discipline, and discharge of employees and the establishment of employee insurance, retirement, severance and other benefit plans).

 

Wyndham Hotel Group has a tremendous advantage with it comes to attracting employees. In fact, being the biggest hospitality group in the world, with a very strong pipeline and a significant portfolio of brands, the group can offer what many others cannot: geographical mobility, personal benefits as a result of group negotiations (travels etc.), brands recognition on a worldwide basis.

 

 

III. Quality Assurance & Guest Satisfaction
As part of Wyndham Hotel Group major focuses, Guest Satisfaction is an area where a lot of efficient tools are available to all properties. 

Main quality audit tools

The below are the main tools available to all of our properties. A series of other audits and quality programs are dedicated for our managed hotels such as: monthly phone audits, brand conformity and standards checks, in-room customer feedbacks and restaurant quality surveys.

 

  • Wynreview

A world leading online customer feedback. Wyndham guests  receive automatic emails which direct them to an online survey. Results are consolidated and made available to the hotel and the corporate office.

 

  • QA Management overview

A Wyndham Hotel Group program which provided a serious  of quality  metrics derived from mystery guests and WHG operations department inspections.

 

 

II. Training
Associates are the most important and most expensive asset in the hospitality industry, that is why we have devised several programs to develop, promote and retain our associates

Internal Training

 

  • Wyndham University.

  • Wyndham e-learning MyLearning website.

  • A full series of on the job training specifically targeted for the  operations in line    with the Brand standards.

 

External Training

 

  • Strategic alliances with Cornell University available to managerial  level  employees

 

Associate Retention

  • Yearly Appraisals  

  • Yearly Internal Surveys

  • Internal Career Development program

  • Internal Programs & incentives (wynworldescapes.com)

IV. Marketing
Determine and implement all phases of marketing, including advertising, promotion and publicity relating to the Hotel in accordance with market requirements.

Reservation & Distribution

Wyndham Rewards

The 2018 number 1 hotel loyalty program as per USA Today!

Points-based loyalty programme with over 60 million members.

 

Revenue Management

  • Brand advance purchase rate

  • Local promotions

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Distribution Channels

                                             

  • CRO (24/7, toll free).                 

  • GDS (Connectivity to 650.000 Tour Operators Worldwide).

  • On line Travel Agents.                       

  • Tour Operators.

  • GSO (Global Sales Offices) with over 100 sales directors, managers and agents. 

  • GSA (Global Sales Agent)

  • Brand Website.                  

  • 3rd  Party Websites

                                          

The distribution services department works closely with the management team to assure that property data, rates and inventory are accurate and current in all distribution channels.